Refund policy

For all products purchased from Lakeside Paradise Pro Shop, according to the Belgian law on trade practices, information, and consumer protection of 12 April 2010, you have a cooling-off period of 14 calendar days.

This period starts from the day after you take delivery or on your behalf. During the cooling-off period, we expect you to handle the goods and packaging with care. There is no right of renunciation if the products are no longer in their original, complete, undamaged condition.Β 

If you wish to exercise the right of renunciation, you must make this known in writing or by telephone within 14 calendar days from the day following the delivery of the product. There is no penalty attached to renouncing the purchase and you may do so without giving reasons.

The goods must be returned undamaged, (in their original condition and packaging) within 14 calendar days after receipt. The shipping date counts as a check.

All enclosed documentation, warranty certificates and packaging materials must be with the return shipment, as well as your bank account number. The direct costs for returns are borne by the buyer. Unstamped or insufficiently stamped shipments will always be refused and returned to sender.

Lakeside Paradise Pro Shop will refund the full purchase price excludingΒ shipping costs within 30 calendar days of receiving the goods.

If it turns out that the goods were not received in accordance with the terms of the right of renunciation, the purchase price including shipping costs will not be refunded, or not in full. In this case, the product remains your property. At your request, the product can also be reshipped to you, subject to payment of the corresponding shipping costs.

Exceptions to the stipulated provisions are the following:

If a product is specially made or changed for you, you are logically not entitled to the right of renunciation of seven working days.

  • This exception also applies to perishable goods, CDs, DVDs, or other similar
  • products whose seal has been broken or whose packaging has been opened.
  • If a product has been visibly worn or otherwise damaged, your right to a refund is forfeited.

Goods should be returned to the following address:

Lakeside Paradise
Duinenwater 41
8300 Knokke-Heist

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